macys online shopping - Macy’s Online Shopping

How to Shop at Macy’s Online: A Complete Overview

Macy’s is one of the world’s most recognizable brands today, focusing on a wide range of products from home goods to fashion to accessories and more. As a department store, their history begins in 1858, when Rowland Hussey Macy opened up a single dry goods store in New York City. Since then, they have become one of America’s largest retail chains. They even host the Macy’s Thanksgiving Day Parade!

Today, Macys.com stands out for its exceptional product selection of high-quality items as well as its exclusive designer collaborations. They also host frequent sales. While they are a department store, they appeal to a wide range of customers, from the fashionistas to the health nuts who want to improve their lives.

Macys online shop
Image: macys.com

This review will explore Macy’s online shopping experience, including what to expect on their website, what products you’ll see in Macy’s online store, and how expensive their pricing is. Let’s get into it!

Website Features and Functionality: Macy’s Online’s Intuitive, Mobile-Friendly Platform

Macy’s official website is sleek and colorful when you visit their home page. You’ll immediately find several of their trending products and sale items on the home page. Macy’s online is fairly easy to navigate using the search bar and the drop-down menu to find the organized lists of categories and product types available. This site, while busier than others, is appealing but still uncluttered.

Macys categories
Image: macys.com

Macy’s online store has a vast collection of product categories, from furniture to kids’ clothing to toys to bed and bath products. It’s virtually endless! You will find sale and new or trending items listed first, as well as the sale of the day.

For each Macys.com product description, you’ll find one or two high-quality photos and a video. While there are few photos, the video gives a good perspective of the product. Sizing is included, as well as a descriptive product listing that explains information on the color, materials, features, and care instructions. At the very bottom of the product page, you can find reviews from customers just like you.

Instead of offering filtering options for searches, Macy’s online has an intuitive search that helps you find the product as you type it out. This actually makes it easier for you to find exactly what you’re looking for, as you usually get relevant results within seconds.

Their website is fully available and optimized for mobile devices, but you can also opt to download their mobile app to have greater accessibility across all of your devices. Overall, their website and mobile platforms are streamlined and seamless for a great shopping experience!

Macys mobile app
Image: comediadesign.com

Macy’s Online Store Product Selection and Pricing: Is It Pricey?

Like other retailers, Macy’s has a range of products, and their pricing is just as diverse. While using Macys.com for online shopping, you’ll find products that range from home furniture to bath and beauty items to clothing. You can basically buy anything you’d ever need—aside from food—from Macy’s online, including seasonal, limited collaborations for those who like designer and high-end items.

They offer budget and premium brands, much like Nordstrom, and they also have a range of prices. Some clothing can be as expensive as $2,000, while you might find an item in a sale at Macy’s outlet store while online shopping for only $20. These prices remain competitive with others in the industry rather than premium.

What is the Ordering and Checkout Process like on Macy’s Online?

Macy’s online shopping offers an easy ordering and checkout process, whether you use the application or the website. To shop online at Macy’s, search for the product you want either using the search bar or categories on the left. Then, select the color and size you’d like, as well as the quantity. Hit “Add to Bag” and proceed to checkout.

At checkout, you can checkout as a guest or choose to make an account. If you make an account, you can save your payment and shipping information, so it certainly makes it easier for the next order you place. You’ll also access order tracking, too, with an account.

Regarding payment, Macy’s online payment options include PayPal, Klarna, and major credit cards, including American Express. The payment process is secure and transparent no matter which option you choose.

Payment Methods at Macy’s

  • Credit Cards (Visa, MasterCard, Discover, and American Express)
  • Macy’s Card or Macy’s American Express Card
  • PayPal
  • Macy’s Gift Card or E-Gift Card
  • Visa, MasterCard, and American Express Gift Cards

Shipping and Delivery: What to Expect from Macy’s Online Store

Macy’s offers free Macy’s store or UPS store pickup for items over $49. Shipping is free for orders over $49, too, but the delivery time will depend on where you are located. You may even have the option for same-day delivery—for the price of $15 on orders over $25. However, for orders of mattresses or furniture, you will have to pay shipping.

Unfortunately, despite listing clear delivery time frames, one of their common complaints online is the shipping time and even failed deliveries. Not many people have reported it, but it is something to keep in mind.

If you place an order from Macy’s, you should receive a tracking number, and you can track the product either on the platform or via the shipping carrier chosen.

What to Know About Macy’s Online Orders and Customer Service Policies

Macy’s online store has a customer service department where you can access FAQs and contact information to get in touch with the company. Unfortunately, there is no listed phone number or email. There’s not even a live chat. It looks like most of their customer service is through FAQs, so it is unclear how or when you can contact them directly.

This might be part of the issue with the delayed shipping or lack of delivery for some items that customers report. This is definitely something to keep in mind if you’re worried about potentially needing help with an issue!

Exchanges are not allowed, but you can return any items that you don’t want from previous Macy’s online orders you placed. The only caveat is that you must do so within thirty days of purchase. You can bring the item into the store or send it by mail.

You also must deliver the item in the manner you received it, and shipping is not includedunless you are a Star Reward member. Shipping costs $9.99 for most items, except for mattresses and furniture.

Additional Features and Benefits You Can Enjoy on Macy’s Online

One of the main loyalty programs that Macy’s offers online as part of its shopping experience is its Star Rewards program. It’s a credit card you can sign up for, and once approved, you earn up to five points per dollar spent as you level up through their system. Other than that, online shopping at Macy’s is standard for other retailers in the same space.

Macys loyalty program
Image: macys.com

What Do Customers Think About Online Shopping at Macy’s?

As mentioned, there are mixed reviews on the experience of shopping on Macy’s.com. While many people have great experiences, there are also those who complain about the lack of customer support and the limited return policies. Some people have also been victims of missing packages! It’s something to keep in mind if you are curious about shopping online at Macy’s.

The Pros and Cons of Macy’s Online USA

Pros

  • Intuitive website and mobile experience
  • Wide product selection
  • High-quality product details
  • Flexible ordering and checkout
  • Free shipping and pickup
  • Loyalty program (Star Rewards)

Cons

  • Limited customer service options
  • Mixed shopping experience
  • Limited return and exchange policy
  • Busier website than others
  • Cost of delivery for large items

Macy’s Online Has the Basics But Needs Further Improvements

As a platform, Macy’s online offers all that you need at the base level but struggles with issues like deliveries, returns, exchanges, and customer service. Compared to other sites, you’ll find plenty of items to choose from, but you’ll want to proceed with caution and potentially shop in person if you can, or be careful about what you select to ensure you can return it if needed.

Let Us Know What You Think About Macy’s Official Website

Are you a fan of Macy’s? What do you like about their website? Let us know in the comments below, and share your experiences with us!

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